Steampunk.au is a marketplace of independent Australian makers. Each maker creates, packs and posts their own work, so shipping is arranged by the individual shop you buy from — not by a central warehouse.

Who ships your order

When you buy from a shop, that maker fulfils and posts your order directly. If your basket includes pieces from more than one maker, each is sent separately and may arrive at different times.

Costs & delivery times

Shipping costs and timeframes vary by maker, by the size and fragility of the piece, and by where it’s going. Any shipping charge is shown at checkout before you pay.

• Handmade & made-to-order pieces naturally take longer than off-the-shelf goods — allow extra time, and check the individual shop or product for a guide.
• Australia-wide delivery is offered by most makers; some also ship internationally.
• Larger or delicate items (think brass timepieces, props and sculptures) may be sent with extra packaging and tracking.

Tracking your order

If a maker provides tracking, they’ll pass the details on to you. The quickest way to check on an order is to contact the shop directly — their email, phone or WhatsApp is on their storefront.

International orders

Some makers ship overseas. Customs duties or import taxes in the destination country are the buyer’s responsibility and aren’t included in the price or shipping shown at checkout.

A problem with delivery?

If your order is delayed, lost or arrives damaged, contact the maker first — they’ll put it right. If you can’t reach them, get in touch with us and we’ll help.

Because each maker sets their own terms, the shop you’re buying from may have its own shipping details — always have a look on their storefront.